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Senior Engineer-AS400 Admin - (CREQ259846) Description Advanced System Support (L3) Handle complex incidents, root cause analysis, and critical production issues escalated from L1/L2 teams. System Performance & Tuning Monitor CPU, memory, disk usage; optimize system performance (WRKSYSSTS,
Job Description Own database service delivery across multiple managed service customers Ensure SLA, KPI, and OLA targets are consistently met Participate in service reviews, audits, and governance meetings Drive continual service improvement (CSI) initiatives Act as