Who We Are Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses
Who We Are Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clents. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses
About the Role We are seeking a skilled and proactive Level 2/3 IT Support Engineer to provide advanced technical support across client environments. You will be responsible for troubleshooting complex technical issues, managing escalations, supporting Microsoft
Job Purpose Operate as a hands-on site reliability engineer delivering after-hours incident detection, triage, and runbook-based remediation for production cloud-native environments, to support our North American customers, escalating cleanly when actions exceed agreed authority. Key Responsibilities