About the Role We are seeking an experienced Level 3 IT Support Engineer to join a growing Australian Managed Services Provider as its first senior technical hire. This is a unique opportunity to work closely with
Who We Are Jolera is a multinational hybrid aggregate service provider (HASP) focused on delivering IT solutions as-a-service for its customers and channel partners. We are Canadian based with over 20 years of experience in the
Role Overview The IT Service Desk Administrator provides first and second-line IT support to ensure smooth day-to-day business operations. The role focuses on incident resolution, user support, system administration, endpoint management, and maintaining high service availability
Key Responsibilities Supports the establishment and management of Service Level Agreements (SLAs), ensuring consistent and high-quality service delivery Continuously improves IT and network service performance to enhance end-user satisfaction Tracks, routes, and resolves incidents by coordinating