ROLE SUMMARY Serves as a pivotal technical leader within the IT department, balancing daily team operations with advanced, hands-on support for complex enterprise device issues. The IT Service Desk Lead oversees ticket queues, coordinates technician schedules,
Job Title: Senior Quality Assurance Engineer Description: Senior Quality Assurance Engineer role focused on testing and improving an LLM-powered AI Support Assistant, with emphasis on conversational AI quality, RAG validation, integration testing, automation, and scalable quality
Please note that this requirement is for a full-time onsite role. Key Responsibilities Design user-centric interfaces, wireframes, prototypes, design systems, and omni-channel user experiences aligned with business objectives Lead/support delivery activities while ensuring solutions meet project scope, quality standards,