Company Overview Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take
End User Support Analyst - (CREQ260392) Description Role Purpose Provide advanced troubleshooting and resolution for end-user incidents while supporting continuous improvement of service desk operations. Key Responsibilities Resolve complex incidents not handled at L1 Perform remote
End User Services - (CREQ260410) Description Role Purpose Provide advanced troubleshooting and resolution for end-user incidents while supporting continuous improvement of service desk operations. Key Responsibilities Resolve complex incidents not handled at L1 Perform remote troubleshooting
ROLE SUMMARY Serves as a pivotal technical leader within the IT department, balancing daily team operations with advanced, hands-on support for complex enterprise device issues. The IT Service Desk Lead oversees ticket queues, coordinates technician schedules,
Key Responsibilities Supports the establishment and management of Service Level Agreements (SLAs), ensuring consistent and high-quality service delivery Continuously improves IT and network service performance to enhance end-user satisfaction Tracks, routes, and resolves incidents by coordinating with