Key Responsibilities Supports the establishment and management of Service Level Agreements (SLAs), ensuring consistent and high-quality service delivery Continuously improves IT and network service performance to enhance end-user satisfaction Tracks, routes, and resolves incidents by coordinating
Assistant Manager – IT Key Responsibilities Lead SAP ERP system support, implementation, and workflow automation across sector companies. Oversee IT infrastructure including servers, networks, CCTV systems, and connectivity across multiple locations. Manage Microsoft 365 (O365), SharePoint, email systems,
The MSP supports over 300 clients with their IT & Telecoms services, along with providing guidance, consultancy and IT project support. The MSP also provides access to regular Vendor training and certification both online and in
About the Client Our client is a leading technology solutions provider specializing in managed IT services, cloud solutions, cybersecurity, and digital transformation. With a strong international presence, they help businesses enhance efficiency, strengthen security, and accelerate