ROLE SUMMARY Serves as a pivotal technical leader within the IT department, balancing daily team operations with advanced, hands-on support for complex enterprise device issues. The IT Service Desk Lead oversees ticket queues, coordinates technician schedules,
ROLE SUMMARY Provides intermediate-level support for hardware, software, and mobile device issues. Working directly with end-users both in-person and remotely, this role acts as the primary point of contact for device-centric IT requests. The Specialist resolves intermediate-to-advanced
ROLE SUMMARY Provides advanced-level (Tier 2/Tier 3) support for complex hardware, software, and mobile device issues. Working directly with end-users both in-person and remotely, this role acts as the final point of escalation for the most challenging
Hayleys Group is ranked amongst Sri Lanka’s largest and most diversified public companies with a strong presence in global markets and manufacturing, agriculture, transportation and logistics, consumer, power and energy, investments and services as well as
Job Description Resolve service requests and technical issues through the IT ticketing system, ensuring timely and high-quality support Diagnose and repair hardware faults on end-user devices across the organization Configure, deploy, and troubleshoot MacBooks and Windows laptops
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Senior IT Service Desk Specialist (Remote) Full time, Sri Lanka This role serves as a representative of the Enterprise ICT Organization and
About the Role We are seeking a Senior Windows System Engineer to provide advanced administration, maintenance, and troubleshooting across customer Microsoft infrastructure environments. You will work extensively with Windows Server, Windows workstations, Active Directory, identity services, and