Job Description Provide technical support and assistance to end-users by resolving hardware, software, and network-related issues in a timely and effective manner Troubleshoot and diagnose IT issues, identify root causes, and implement solutions to minimize downtime and disruptions
Job Description Own database service delivery across multiple managed service customers Ensure SLA, KPI, and OLA targets are consistently met Participate in service reviews, audits, and governance meetings Drive continual service improvement (CSI) initiatives Act as
Key Responsibilities Understand and adapting to ADL DevOps culture CICD Automation, pipeline Implementation and Integration task execution Contribute to different stages of SDLC process when necessity arise System performance measuring and monitoring Assist L1/L2 team in technical incident
Key Responsibilities Understand and adapting to ADL DevOps culture CICD Automation, pipeline Implementation and Integration task execution Contribute to different stages of SDLC process when necessity arise System performance measuring and monitoring Assist L1/L2 team in technical incident