ROLE SUMMARY Serves as a pivotal technical leader within the IT department, balancing daily team operations with advanced, hands-on support for complex enterprise device issues. The IT Service Desk Lead oversees ticket queues, coordinates technician schedules,
ROLE SUMMARY Provides advanced-level (Tier 2/Tier 3) support for complex hardware, software, and mobile device issues. Working directly with end-users both in-person and remotely, this role acts as the final point of escalation for the most challenging
About the Client Our Client is a data and technology partner to the Financial Services Industry, with offices in Sydney, Melbourne, Wollongong, and Colombo, Sri Lanka. At its core, the organisation specialises in data-driven transformation and