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Position Summary Engineer, application Management is the entry level position in the Service Desk & Monitoring (SD & M) Team of the LiveOps Division operate 24*7 and conduct the operation on roster basis. This role assists
Job Description Technical Escalation Management - Act as the primary escalation point for incidents and service requests that cannot be resolved by the L1 team - Perform advanced troubleshooting for hardware, software, network, and application-related issues
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