POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation
JOB ACCOUNTABILITIES Monitor the performance of other vessels by regular follow-ups and secure an on-arrival berth for own vessels to meet the principals’ requirement. Ensure timely, attentive and responsible communication with principals and customers to maintain