Company Description Variosystems develops and manufactures electronic solutions for industries where reliability is critical - including Medtech & Life Science, Industrial & Automation, Aerospace & Defence and Smart Infrastructure & Environment. As a long-term strategic partner
Job Description Technical Escalation Management - Act as the primary escalation point for incidents and service requests that cannot be resolved by the L1 team - Perform advanced troubleshooting for hardware, software, network, and application-related issues -
Job Description Own database service delivery across multiple managed service customers Ensure SLA, KPI, and OLA targets are consistently met Participate in service reviews, audits, and governance meetings Drive continual service improvement (CSI) initiatives Act as