End User Support Analyst - (CREQ260392) Description Role Purpose Provide advanced troubleshooting and resolution for end-user incidents while supporting continuous improvement of service desk operations. Key Responsibilities Resolve complex incidents not handled at L1 Perform remote troubleshooting of
End User Services - (CREQ260410) Description Role Purpose Provide advanced troubleshooting and resolution for end-user incidents while supporting continuous improvement of service desk operations. Key Responsibilities Resolve complex incidents not handled at L1 Perform remote troubleshooting of desktops,
End User Engineer - (CREQ260393) Description Provide advanced troubleshooting and resolution for end-user incidents while supporting continuous improvement of service desk operations. Key Responsibilities Resolve complex incidents not handled at L1 Perform remote troubleshooting of desktops, laptops, and
Key Responsibilities Supports the establishment and management of Service Level Agreements (SLAs), ensuring consistent and high-quality service delivery Continuously improves IT and network service performance to enhance end-user satisfaction Tracks, routes, and resolves incidents by coordinating with
Who We Are Jolera is a multinational hybrid aggregate service provider (HASP) focused on delivering IT solutions as-a-service for its customers and channel partners. We are Canadian based with over 20 years of experience in the