Job Description Own database service delivery across multiple managed service customers Ensure SLA, KPI, and OLA targets are consistently met Participate in service reviews, audits, and governance meetings Drive continual service improvement (CSI) initiatives Act as
John Keells IT, is a leading boutique consulting cum professional services company and is a fully owned subsidiary of Sri Lankas largest and premier conglomerate John Keells Holdings PLC. John Keells IT takes pride in being
Job Description Install, configure, administer, and maintain Oracle Database, Microsoft SQL Server, and middleware systems for customer environments Monitor, administer, and optimize the health, performance, and availability of database and middleware systems Troubleshoot and resolve database
About the Job The Technical Engineer is responsible for monitoring, maintaining, and supporting IFS Cloud and legacy on-premises environments to ensure high availability, performance, and operational stability. This role focuses on system monitoring, incident management, infrastructure
Job Description Resolve service requests and technical issues through the IT ticketing system, ensuring timely and high-quality support Diagnose and repair hardware faults on end-user devices across the organization Configure, deploy, and troubleshoot MacBooks and Windows
IT Administrator Key Job Responsibilities Administer and maintain Windows Servers, Active Directory, Microsoft 365, and cloud services. Manage network infrastructure including firewalls, switches, wireless networks, VPNs, and internet connectivity. Install, configure, and maintain desktops, laptops, printers,
Who We Are Jolera is a multinational hybrid aggregate service provider (HASP) focused on delivering IT solutions as-a-service for its customers and channel partners. We are Canadian based with over 20 years of experience in the