iLabs is a global software product engineering company headquartered in Sri Lanka, with deep roots in the US Silicon Valley. We deliver world-class solutions in Web, eCommerce, Mobile, AI/ML, and Cloud technologies, serving industries such as
ROLE SUMMARY Serves as a pivotal technical leader within the IT department, balancing daily team operations with advanced, hands-on support for complex enterprise device issues. The IT Service Desk Lead oversees ticket queues, coordinates technician schedules,
Role Overview The IT Service Desk Administrator provides first and second-line IT support to ensure smooth day-to-day business operations. The role focuses on incident resolution, user support, system administration, endpoint management, and maintaining high service availability