About the Client Our client is a leading technology solutions provider specializing in managed IT services, cloud solutions, cybersecurity, and digital transformation. With a strong international presence, they help businesses enhance efficiency, strengthen security, and accelerate
Key Responsibilities Supports the establishment and management of Service Level Agreements (SLAs), ensuring consistent and high-quality service delivery Continuously improves IT and network service performance to enhance end-user satisfaction Tracks, routes, and resolves incidents by coordinating
Role Overview The IT Service Desk Administrator provides first and second-line IT support to ensure smooth day-to-day business operations. The role focuses on incident resolution, user support, system administration, endpoint management, and maintaining high service availability